Gaming is entertainment — not a risk. Game99 believes every player deserves a healthy, controlled, and enjoyable experience. Our responsible gaming tools help you set the right limits.
We offer several effective safety tools to help keep your gaming experience secure.
Set daily, weekly, or monthly deposit limits. Once a limit is set, reducing it takes effect immediately. Increasing it requires a 72-hour wait — to prevent hasty decisions.
Set a daily time limit for gaming before you start. When you reach that limit, Game99 will automatically alert you and prompt you to end the session — stay in control of your own entertainment.
Need to cool down? Take a gaming break from 24 hours up to 30 days. During this time, your account will be automatically deactivated and no bets will be accepted.
If you feel your gaming is getting out of control, use Game99's self-exclusion feature. Your account can be suspended for anywhere from 6 months to permanently. It takes courage to make that call — and that courage is within everyone's reach.
You can view your complete betting and gaming log at any time — time spent, transactions made, all presented transparently.
The Game99 responsible gaming team is always here for you. If you have any concerns, reach out directly via live chat or email. We're here to help, not to judge.
Gaming can never replace income. Don't chase losses by placing bigger bets.
Support Email: [email protected]
Responsible gaming means approaching gaming or betting purely as entertainment — not as a financial solution or a way to relieve stress. At Game99, it means playing within your means, with a clear head and a set budget.
Online gaming is growing fast in Bangladesh. Many people enjoy slots, Live Casino, or Sports Betting for entertainment. But when gaming starts affecting other areas of life — family, work, or financial stability — that's when it becomes a problem.
Game99 is committed to serving only licensed adult players and monitoring each user's gaming activity to offer support when needed. Responsible gaming isn't a restriction — it's how the fun lasts longer.
The whole point of gaming is fun. Losing a round is part of the experience. Chasing losses with reckless bets is never the answer.
If you or someone you know is showing the signs below, it's worth paying attention. These may be early indicators of problematic gaming:
Chasing losses by placing more bets to win back money
Hiding gaming activity from family or friends
Spending money needed for everyday essentials on gaming
Finding it hard to stop gaming or feeling frustrated when you try
Gaming causing problems at work, school, or in relationships
Gaming with borrowed or loaned money
Feeling restless or irritable when not gaming
Repeatedly spending beyond your set budget
If you recognize one or more of these signs in yourself, don't panic — reach out to the Game99 support team. We'll help without judgment, and assist you in setting up self-exclusion or limits if needed.
Responsible gaming doesn't mean quitting — it means playing smart. Follow the tips below to make gaming genuinely enjoyable:
Decide how much BDT you want to spend per session and stick to that limit. Game99's deposit limit feature makes it even easier to stay on track.
Set aside specific hours each day for gaming. Never let it cut into sleep, family time, or work. Using the session timer keeps this in check automatically.
Avoid gaming when you're angry, frustrated, or stressed. A clear head leads to better decisions.
Don't expect regular earnings from gaming. Winning and losing are both part of every game. The house edge is always present.
Take regular breaks during long gaming sessions. Get up, walk around, drink some water, do something else — it keeps your mind fresh.
Don't hide your gaming habits from your family. Open conversation is the most important step toward responsible gaming.
Answer the questions below honestly. If most of your answers are yes, it may be time to reconsider your gaming habits.
Have you spent more than your set budget and felt regret afterwards?
Have you tried placing bigger bets to win back money you've lost?
Do you feel restless or uncomfortable on days you don't play?
Have family or friends expressed concern about your gaming?
Has gaming caused you to lose focus on work or studies?
Have you used money meant for essential or urgent expenses on gaming?
If you answered "Yes" to 2 or more questions, please contact Game99 Support or activate self-exclusion. Seeking help is not a sign of weakness — it's a sign of strength.
You can activate these tools at any time from your account settings.
Set your own daily, weekly, and monthly deposit limits.
Set a daily gaming time limit and avoid playing in excess.
Take a voluntary break from 24 hours up to 30 days.
Option to keep your account inactive from 6 months up to permanently.
View your full gaming and transaction history at any time.
You'll receive automatic alerts at set intervals to remind you how long you've been playing.
Game99 strictly prohibits anyone under 18 from registering or playing. Our age verification process begins at the very first step of registration and is confirmed again during the KYC stage.
If your child has created an account on Game99, please contact us immediately at [email protected]. We will act promptly and keep all relevant information secure.