Game99's Terms and Conditions — Complete Guide

1 General Terms & Conditions

Game99 (hereinafter referred to as the "Platform" or "we") is an online gaming and Sports Betting platform operating under the game99.blog domain. These terms and conditions constitute a legally binding agreement between Game99 and its users.

It is each user's responsibility to read and understand these terms and conditions. Registering on or using the platform in any way will be taken as confirmation that you have read, understood, and agreed to all of these terms.

Game99 reserves the right to amend these terms and conditions at any time. Users will be notified of changes as early as reasonably possible. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• Although these terms were originally drafted in Bengali, the English version shall take precedence in the event of any legal dispute.
• Game99's services are for personal and non-commercial use only.
• All content, trademarks, and intellectual property on the platform are owned by game99.

2 Account Register

To register an account on Game99, you must meet the following eligibility requirements and provide accurate information:

• You must be at least 18 years of age.
• Only one account may be opened under your own name and address.
• You must provide your full legal name, mobile number, and email address.
• Opening multiple accounts from the same device or IP address is prohibited.
• Registering via a proxy or VPN may result in account suspension.

If any information provided during registration is later found to be false, game99 reserves the right to close the account and forfeit all associated balances without prior notice.

3 Identity Verification (KYC)

Game99 follows internationally recognized Know Your Customer (KYC) procedures to prevent fraud and money laundering. Identity verification may be required before withdrawals or when certain thresholds are exceeded.

Documents that may be required for KYC:

• Scanned copy of National ID (NID) or passport.
• A recent utility bill or bank statement (for address verification).
• Proof of ownership of the payment method.
• Selfie or video verification may be required.

KYC document verification is typically completed within 24–72 hours of submission. Incomplete or suspicious documents may cause delays in the process.

4 Deposit Policy

The following rules must be followed when making a deposit on Game99:

• Minimum deposit amount is BDT 500 (five hundred taka).
• Deposits must be made from a payment account registered in your own name.
• Deposits from another user's account or through a third party are not accepted.
• Accepted payment methods: Mobile Banking, Nagad, Rocket, and other approved methods.
• Deposits are generally credited to your account instantly; if there is a delay, please contact support.

Game99 reserves the right to reject deposits from suspicious sources and hold them pending investigation. No additional charges apply to deposits, though the payment gateway may impose its own fees.

5 Withdrawal Policy

The following conditions apply when withdrawing winnings from Game99:

• Minimum withdrawal amount is BDT 1,000 (one thousand taka).
• A maximum daily withdrawal limit applies; contact support for details.
• Withdrawals may only be made to a verified payment method and to your own account.
• Large withdrawals may be delayed if KYC verification has not been completed.
• Withdrawal requests are typically processed within 12–48 hours.

To withdraw bonus winnings, the wagering requirement for that bonus must first be completed. Withdrawing before the wagering requirement is met will result in the bonus being forfeited.

6 Bonuses & Promotions

Game99 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms and conditions, which should be read carefully before claiming.

• Welcome Bonus: Applies to new members on their first deposit. Available one time only.
• Reload Bonus: Applies on specific days or weekly deposits.
• Cashback: A set percentage of net losses will be refunded.
• Referral Bonus: Refer a friend and both of you receive a reward.

General Bonus Terms: Most bonuses carry a wagering requirement of 15x–30x the bonus amount. Wagering may be restricted to specific games or bet types. game99 reserves the right to cancel any bonus if there is any indication of abuse.

Bonus balance and real money balance are displayed separately. Real money balance is used first when making a withdrawal.

7 Betting Rules

The following rules must be strictly observed when placing bets on Game99:

• Once a bet is confirmed, it cannot be cancelled.
• If a bet is voided due to a technical issue, the stake will be refunded.
• If an event is cancelled or abandoned, the full stake for the relevant bet will be refunded.
• Odds in live betting may change at any time.
• Placing bets on multiple outcomes of the same match simultaneously may be restricted.
• In accumulator bets (combining multiple matches), a single losing selection results in the entire bet being lost.

Game99 reserves the right to set maximum bet limits and to withhold payments where manipulation is suspected. Match fixing or the use of insider information for Sports Betting is strictly prohibited.

8 Prohibited Activities

The following activities are strictly prohibited on game99 and may result in permanent account closure:

• Opening or operating multiple accounts.
• Using bots, automated software, or artificial intelligence to play games or place bets.
• Attempting to manipulate the bonus system.
• Money laundering or transactions involving illicit funds.
• Attempting to hack the platform's systems or exploit any vulnerabilities.
• Fraudulent activity against other users.
• Submitting fake identification or fraudulent documents.
• Coordinated group betting strategies used against the platform.

If any such activity is detected, Game99 may close the account along with its balance without prior notice and pursue legal action if necessary.

9 Account Suspension & Closure

Game99 may temporarily suspend or permanently close an account under the following circumstances:

• If evidence of a terms violation is found.
• If KYC verification fails or fraudulent documents are submitted.
• If an account has been inactive for an extended period (more than 12 months).
• At the user's own request (self-exclusion).
• By order of a legal authority.

For temporary suspensions, your account may be reactivated once the investigation is complete. For permanent closures, any valid balance (excluding bonuses) will be refunded, provided it has not been forfeited due to a terms violation.

10 Responsible Gaming

Game99 believes gaming should be enjoyable — not harmful. We care about the well-being of every player, which is why we offer the following:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Cooling-Off Period: Temporarily suspend your account for a set period.
• Self-Exclusion: You can self-exclude from the platform for an extended period.
• Reality Check: You will receive reminders at set intervals showing how long you have been playing.
• Bet Limit: The ability to set a maximum limit on individual bets.

If you notice any signs of gaming addiction, please contact our support team or Responsible Gaming Visit the page for more details. Parents and guardians are also responsible for keeping minors away from gaming.

11 Privacy & Data Protection

Game99 treats the protection of users' personal data as its highest priority. Our detailed policies on data collection, storage, and use Privacy Policy Described on the page.

• User data is never sold to third parties.
• All transactions are secured with SSL encryption.
• KYC documents are stored on secure servers.
• Information may be disclosed to authorities where required by legal obligation.

12 Limitation of Liability

Game99 accepts no liability in the following circumstances:

• If a game or bet is cancelled due to loss of internet connection.
• If losses occur due to issues with the user's own device or network.
• If a transaction is delayed due to a third-party payment gateway.
• If service is temporarily unavailable due to an unexpected technical error.
• If access to an account is lost due to user negligence.

Game99 always strives to provide reliable service; however, scheduled maintenance may occasionally require brief service interruptions. We will endeavor to give advance notice whenever possible.

13 Changes to Terms

Game99 reserves the right to modify, add to, or remove any part of these terms and conditions at any time. When changes are made:

• Users will be notified of significant changes via email or an on-platform notification in advance.
• The date of any changes will be noted in the "Last Updated" section at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may close your account and withdraw any valid balance.

14 Contact

If you have any questions or complaints about these terms and conditions, please contact our support team. We generally aim to respond within 24 hours.

For more information FAQ Page Visit our FAQ page for answers to common questions.