Game99's Privacy Policy — Your information is secure

1 Scope & Applicability

Game99 (game99.blog) is an online gaming and Sports Betting platform for users in Bangladesh. This privacy policy applies to the game99.blog website, mobile application, and all our digital services.

When you create an account on Game99, use our services, or contact us, you provide certain information. This policy gives a full account of how that information is handled.

Every user is responsible for reading and understanding this privacy policy. Continued use of Game99's services will be considered acceptance of this policy.

2 What Information Is Collected

Game99 collects the following information to provide its services and ensure a safe gaming experience:

In addition to the above, records of conversations with our support team are retained. This helps us improve the quality of future service.

3 Purpose of Data Collection

Game99 uses your information for the following specific purposes — and only for these purposes:

• Account Management: For account registration, login, password recovery, and account security.
• Identity Verification (KYC): To prevent fraud and ensure compliance with anti-money laundering regulations.
• Financial Transactions: To process deposits, complete withdrawals, and ensure transaction security.
• Service Quality Improvement: To analyze user experience and improve the platform.
• Contact: To send important updates, promotional offers, and support messages.
• Security: To detect suspicious activity and prevent fraud.
• Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.
• Responsible Gaming: To monitor user gaming behavior and provide support when problematic patterns are identified.

4 Data Storage & Security

Game99 uses industry-standard security measures to protect your data. The core components of our security framework:

• 256-bit SSL/TLS Encryption: All data transmissions are completed over encrypted channels.
• Firewall Protection: Servers are protected with advanced firewalls and an intrusion detection system.
• Access Controls: Only authorized personnel are permitted to access specific data.
• Regular Audits: Regular security audits are conducted by independent third parties.
• Data Backup: Encrypted backups are created automatically on a daily basis.
• Two-Factor Authentication: 2FA is available to add an extra layer of security to your account.

That said, no system on the internet is completely impenetrable. In the event of a security breach, game99 will promptly notify affected users and take immediate action.

5 Sharing Data with Third Parties

Game99 does not sell your information to third parties. However, limited data may be shared in specific circumstances:

• Payment Processors: To process deposits and withdrawals, necessary information is shared with payment gateways such as Mobile Banking, Nagad, and Rocket.
• KYC Partner: Required documents may be shared with authorized verification agencies for identity verification purposes.
• Legal Authorities: Data may be disclosed to regulatory authorities under a court order or legal obligation.
• Fraud Prevention Services: Data may be shared with specialized security services to help prevent suspicious activity.

6 Cookies & Tracking

Game99 uses cookies on its website. Cookies are small text files stored in your browser that help manage sessions and improve your experience.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions and verify security. The platform cannot function without these.
• Functional Cookies: To remember your preferences (language, settings).
• Analytics Cookies: Platform usage statistics are collected to improve our services. No personally identifiable information is included.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect some platform features.

7 User Rights

As a Game99 user, you have the following rights over your own information:

To exercise these rights, email [email protected]. We typically respond within 7 business days. Please note that in some cases, legal obligations may prevent us from fulfilling certain requests.

8 Children's Privacy

Game99 strictly prohibits anyone under the age of 18 from registering or using our services. We do not knowingly collect or store any information from minors.

• Age verification is carried out at the time of registration.
• Date of birth is verified through the KYC process.
• Any account identified as belonging to a minor is immediately closed and the associated data is deleted.

9 Data Retention Period

How long Game99 retains your information depends on the type of data and applicable legal requirements:

• Account Information: For the duration your account is active, and for a minimum of 5 years after closure (as required by law).
• Transaction Records: May be retained for up to 7 years in accordance with financial regulations.
• KYC Documents: Retention for up to 5 years after verification is mandatory.
• Gaming Logs: Retained for a specified period in accordance with applicable law.
• Support Conversations: Retained for up to 2 years after the last contact.

Once legal retention requirements expire, data is securely deleted or anonymized.

10 Policy Changes

Game99 may update this privacy policy as needed. When changes are made:

• A notification will be sent to your registered email before any significant changes take effect.
• The date of any changes will be noted under the "Last Updated" section at the top of this page.
• Continued use of the platform after any changes will be considered as acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw any remaining balance.

We recommend visiting this page regularly to stay informed about any changes.

11 Contact

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us:

For more information, visit our FAQ Page and Terms and Conditions Visit the page.